This Refund Policy is an integral part of our Terms of Use. Please review these documents carefully, as they outline your relationship with us and include legally binding obligations for both parties. Any capitalized terms used in this Refund Policy but not explicitly defined here will have the same meaning as stated in the Terms of Use.
We understand that life can be unpredictable, and there may be times when continuing or starting a program designed by the Fit4Me app isn't ideal.
You can cancel your subscription anytime through the "Manage Subscription" section in the app settings or by contacting our customer support team at support@fit4me-life.com.
Subscription Refund Methods
Subscription refund methods differ based on the way you have subscribed to the App:
If you bought the App subscription through the App Store: Please follow the steps to request a refund described here.
If you bought the App subscription through the Google Play Store: Please follow the steps to request a refund described here.
If you bought the App subscription through the webpage wallpilates.fit4me-life.com: In general, all charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods. However, we may make an exception if:
a refund for the subscription to the Application is requested within 30 days from the date of the transaction if you can demonstrate the use of the Application for 7 consecutive days (see details in the "Refund Guarantee" section below);
the laws applicable in your jurisdiction provide for refunds (if you are from EU/EEA, please refer to the "EU/EEA Notice" below).
Money-back guarantee rules
In addition to refund rights available under applicable laws, if you purchased our app directly on our websites and the money-back option was presented to you during the checkout, you are eligible to receive a refund if you did not get visible results with our program, provided that all of the following conditions are met:
You contact us within 30 days after your initial purchase and before the end of your subscription period; and
You have followed our program:
(i) at least during 7 consecutive days within the first 30 days after the purchase (for monthly and more lengthy subscription periods) or
(ii) at least during 3 consecutive days within the first 7 days after the purchase (for weekly and biweekly subscription periods); and
You can demonstrate that you have followed the program according to the requirements in Section "How to demonstrate that you have followed the program".
To request a refund, please contact our support team at support@fit4me-life.com. We will review your application and notify you (by email) whether your application is approved.
Non-refundable items
The following items are not eligible for a refund:
Personalized Meal Plans – As meal plans are customized to your individual needs and preferences, they are non-refundable once delivered.
Recurring Subscription Charges – Ensure you cancel your subscription before the renewal date to avoid additional charges. Any cancellation requests received after the renewal date will take effect at the end of the current billing cycle, and no partial refunds will be issued.
How to demonstrate that you have followed the program
You can demonstrate that you have followed the program by fulfilling the following simple conditions:
You provide screenshots from the app proving that you have finished:
at least 7 workout/meditation or other sessions (for monthly and more lengthy subscription periods); or
at least 3 workout/meditation or other sessions (for weekly and biweekly subscription periods).
Important statement
Please note that only fulfilling the above requirements allows you to receive a refund under the Money-back Guarantee. For clarity, this Money-back Guarantee does not apply to any other instances.
General refund rules
We value any feedback and do everything to make our customers happy with our products and services. However, if you are unsatisfied with our services, you can get a refund according to the terms provided herein.
Generally, if you do not meet the conditions of our Money-back Guarantee set out above, the fees you have paid are non-refundable and/or non-exchangeable unless otherwise stated herein or as required by applicable law. In addition, our company may consider certain refund requests on a case-by-case basis and grant them at our sole discretion.
A refund can be claimed only during the subscription period. If the subscription period has expired before you requested a refund, we cannot provide you with a refund.
Note for residents of certain US states
If you reside in California or Connecticut and cancel the purchase at any time before midnight of the third business day after the date of such purchase, we will return the payment you have made.
Note for EU residents
If you are a consumer based in the EEA or Switzerland, you have an automatic legal right to withdraw from contracts for the purchase of services. However, when you make a purchase of a single item of digital content (such as a video recording or a PDF file) you expressly agree that such content is made available to you immediately and you, therefore, lose your right of withdrawal and will not be eligible for a refund. By signing up for our Service which is not a single item of digital content and is provided continuously (such as subscriptions to the App) you expressly request and consent to an immediate supply of such Service. Therefore, if you exercise your right of withdrawal we will deduct from your refund an amount that is in proportion to the Service provided before you communicated your withdrawal from the contract.
Exercise of the Right of Withdrawal:
Where you have not lost your right of withdrawal, the withdrawal period will expire 14 days after the day you enter into that contract. To exercise your right of withdrawal, you must inform us - WhiteApps LTD | 61 Bridge Street, Herefordshire, United Kingdom, HR5 3DJ, email: support@fit4me-life.com - of your decision to withdraw from a contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, you need to communicate with us that you wish to withdraw from the contract before the withdrawal period expires.
